Ronin Pest Control (“Ronin Pest Control,” “we,” “us,” or “our”) provides residential and commercial pest control services throughout Los Angeles County, including Torrance, Lakewood, and the greater Los Angeles area. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.roninpestcontrol.com, contact us, request an inspection, or receive text messages, calls, or emails from us.

1. Information We Collect

We may collect the following categories of information:

  • Contact information: name, mailing/service address, phone number, and email address.
  • Service information: property type, pest issues reported, service history, inspection notes, and appointment preferences.
  • Payment information: billing address and payment details, processed through secure third-party payment processors.
  • Mobile / SMS opt-in information: your mobile number and consent status when you opt in to receive text messages from us.
  • Website usage data: IP address, browser type, pages visited, and cookies collected through analytics tools.
  • Communications: records of calls, emails, chat messages, and reviews submitted to us or on third-party platforms (Yelp, Google, Facebook).

2. How We Use Your Information

  • Schedule and deliver pest control inspections and treatments.
  • Send appointment confirmations, service reminders, technician arrival updates, and follow-ups.
  • Respond to quote requests, questions, and customer service inquiries.
  • Process payments and maintain service records.
  • Send promotional offers or seasonal pest alerts, only where you have provided consent.
  • Improve our website, services, and customer experience.
  • Comply with legal, regulatory, and safety obligations.

3. SMS / Text Messaging Program and Mobile Information

If you opt in to receive text messages from Ronin Pest Control (appointment reminders, service updates, or promotional offers), we collect your mobile number and consent record for that sole purpose.

“Categories of personal information collected for this text messaging program exclude SMS/text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for marketing or promotional purposes.”

You may opt out of text messages at any time by replying STOP, and you may request help at any time by replying HELP. See the SMS Program Terms in our Terms and Conditions for complete details, including message frequency, applicable rates, and support contact information.

4. How We Share Your Information

We do not sell your personal information. We may share information, excluding SMS opt-in data as described above, with:

  • Service providers who support our operations, such as scheduling software, payment processors, SMS/text messaging platforms, and CRM or marketing tools bound by confidentiality obligations.
  • Legal and safety authorities, when required by law, regulation, or to protect the rights, property, or safety of Ronin Pest Control, our customers, or the public.
  • Successors, in the event of a merger, acquisition, or sale of company assets, subject to this Privacy Policy.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (such as analytics and advertising pixels) to understand site traffic, improve functionality, and measure marketing performance. You can control cookies through your browser settings; disabling cookies may affect certain site features.

6. Data Security

We use administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Privacy Rights (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) gives you the right to:

  • Know what personal information we collect, use, and disclose.
  • Request deletion of your personal information, subject to certain exceptions.
  • Correct inaccurate personal information.
  • Opt out of the sale or sharing of personal information (Ronin Pest Control does not sell personal information).
  • Be free from discrimination for exercising your privacy rights.

To exercise any of these rights, contact us using the information in Section 12 below.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party sites (such as Yelp, Google, or Facebook). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: